The Floor Hut · Cambridge
Frequently Asked Questions
Answers to common questions about shopping with The Floor Hut.
How do I get a product price?
Use Request a Quote or contact the showroom with the product name and quantity. Some product prices are displayed publicly; other products are quoted individually.
Can I request a quote for several products?
Yes. Sign in to your customer account, save products, select the products in your shortlist and submit one request. You can include estimated quantities and project notes.
Do I need an account to request a quote?
You can use the general Request a Quote page without an account. An account is needed to keep a saved shortlist and use its multi-product quote feature.
Can I see samples before choosing?
Contact the showroom to ask which samples are available for the products you are considering.
How much flooring should I order?
Use the flooring calculator for an initial estimate. Confirm room measurements, layout, product coverage and an appropriate waste allowance with our team or installer before ordering.
Do you arrange installation?
Contact us to discuss supply and installation for your project. Installation scope, preparation work, timing and pricing are confirmed in your quote.
Is installation free?
Installation is quoted according to the product and project. Any current promotion must be specifically confirmed by our team and shown in your written quote.
Can you deliver my order?
Ask our team about delivery availability, charges and timing for your location and order. Do not assume delivery is included unless it is confirmed in your quote.
Are all products shown in stock?
Please confirm stock and lead times before ordering. Availability can vary by product, colour, supplier and order quantity.
Which flooring is suitable for my room?
Tell us the room type, subfloor, expected use and product preferences. Suitability and installation requirements depend on the specific flooring and manufacturer instructions.
Can I return unused flooring?
Review our Returns page and contact us before returning products. Return windows, packaging requirements, restocking charges and exclusions may apply.
Where is your showroom?
We are at 260 Sheldon Dr, Unit C, Cambridge, ON N1T 1A8. Call +1-519-436-4366 to confirm current hours before travelling.