Returns & Exchanges

Contact The Floor Hut before bringing back products or arranging return shipping.

Return period and eligibility

Returns and exchanges are offered within 20 days of the purchase date. Products must be unused, in their original condition and in their original packaging. Damaged products or products outside their original condition may not qualify for a standard return.

Box allowance and restocking

Up to two unused or unopened boxes may be returned within 20 days without a restocking fee. A 25% restocking fee applies above two boxes, provided the products are returned within the return period and in their original packaging.

How to request a return

Email sales@thefloorhut.ca or call +1-519-436-4366 within the return period. Include your receipt or order reference, product name, quantity and reason for the request. Our team will explain the return process and whether a Return Authorization number is required. If issued, mark that number on the outside of the return packaging.

Return shipping

Customers are responsible for return shipping costs unless the return is due to an error by The Floor Hut or a defective product.

Inspection and refunds

Returned products are inspected before a refund is approved. We will notify you of approval or rejection. Approved refunds are processed to the original payment method within seven days.

Excluded items and special orders

Returns may not be available for accessories including mouldings, baseboards, stairs, mortars, grouts and trims, or for special-order and custom products. Confirm the return eligibility for these items before ordering.

Damaged or defective products

Contact us immediately if products arrive damaged or defective. Include the order details and photos so our team can review the issue and arrange an appropriate replacement or refund.

Questions

Contact sales@thefloorhut.ca or +1-519-436-4366 before returning products.